Return & Refund Policy:
- Bespoke Products are “made to order” and are customized based and produced on customer approval of all order details provided to us. Refunds/Returns for bespoke Products orders with an approved customer order will not be accepted unless faulty
- Stock goods which have been altered and produced with an approved customer order will not be accepted. Unaltered stock product will be able to be refunded or exchanged within 14 days of delivery.
- For unaltered stock products ordered online or via email you must notify us within 14 days of receipt of goods should you wish to return your items for an exchange or refund, and you must return goods within 14 days of notification.
- If Sports Gild Inc failed to comply with the approved customer order instructions through either errors, omissions or the product is faulty, we will more than happily exchange the product within 7 days of delivery.
- Notification of an issue/fault with a bespoke/custom made goods ordered us by our website kit designer/email/phone must be within 7 days of delivery. The product must be retained in an unused condition and the cost of any loss or damage of the product will be charged to the customer.
- In the unlikely event of a faulty item, we can either exchange the product for you after receiving the faulty goods. No items will be exchanged or refunded under any circumstance until we have received the faulty goods.
- We do not accept and cannot process any returns without a returns number and accompanying documentation which will be provided after notification. Any items returned will be subject to a reshipping and handling charge. To request a returns number please contact us. Sports Gild Inc does not bear the direct costs of returning goods.
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